Returns and Warranty

Returns

To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without an Inks and Toners RA number, which is valid for fourteen days. When posting the cartridges back to us, the RA number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned upon arrival.

Cancellation of Orders

To ensure high levels of productivity and customer service, our ordering system is set up to immediately dispatch your order from our suppliers warehouse. This speedy process means there is little time to cancel an order from point of purchase. If you wish to cancel your order, call us immediately so we can attempt to interrupt the order. If too much time has passed, the products may have already been shipped. If this is the case, we can follow the procedure of a refund, however the customer must post goods returned to us and postage costs will not be covered by Inks and Toners.

Incorrectly ordered goods

If you are not sure if the cartridge you have ordered is the correct one for your printer, please contact us as sometimes certain cartridges are compatible with several different brands of machine.

As a rule we do not give credits for incorrectly ordered goods where the goods are over 30 days old from the invoice date.

All incorrectly ordered goods returns must be unopened and in "as new" condition otherwise credit will be rejected.

Items must be packaged in their original product box. We are unable to credit any returns without the original undamaged product box. Please use a different box for shipping so the original box is not marked with courier stickers, tape, tags or packing labels.

All incorrectly ordered goods returned to Inks and Toners will incur a 10% restocking fee.

It is your responsibility to pay the freight charges and insurance to Inks and Toners and to ensure you have a proof of delivery for goods returned to us. Goods that are shipped with ‘receiver to pay' will be rejected by us, leaving the courier responsible.

Faulty goods

There are many occasions where both toners and ink cartridges are found not to be faulty. Please ensure you have performed your printer recommended cleaning procedures before returning any goods to us.

As a rule we do not give credits for returns where the goods are over 90 days old from the invoice date. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.

There is a manufacturers' prerequisite that laser or copier cartridge returns must have a printed page from the cartridge in question returned with the cartridge. There will be no exceptions as we are unable to obtain credits without these.

Cartridges have to be over a minimum weight (normally at least 75% full) before we can accept them for return.

If the product has been refilled or tampered with in any way, the credit will be rejected.

All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.

Once we have received the cartridges, we will then evaluate them and contact you to advise the result.

It is your responsibility to pay the freight charges and insurance to Inks and Toners and to ensure you have a proof of delivery for goods returned to us. Goods that are shipped with ‘receiver to pay' will be rejected by us, leaving the courier responsible.

Machine Warranties

Please see individual manufacturers warranties regarding your machine model purchase as their terms vary.

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